PRODUCT SUPPORT

SPEAK XHOSA WITH US (Beginner to Advanced)
PC-compatible only

Operating System Related Issue (Windows XP)

Possible Error messages received on starting or installing Speak Xhosa With Us:

16-bit MS-DOS Subsystem path to the program that you are trying to start or install C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

16-bit MS-DOS Subsystem path to the program that you are trying to start or install config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

16-bit MS-DOS Subsystem path to the program that you are trying to start or install C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

Although you may be prompted to quit the program or ignore the error message, either selection makes the program quit.

The above error has been experienced by our XP users when running the Speak Xhosa With Us program. This is an error that can occur under XP when one is running a 16-bit program such as ours. Microsoft has outlined the solution to this problem, so we will leave you in their good hands by pointing you to their URL which outlines the solution, as well as providing the details of the solution below.

The Microsoft Support Pages URL is: http://support.microsoft.com/kb/324767

CAUSE
This issue may occur if one or more of the following files are missing or damaged:
- Config.nt
- Autoexec.nt
- Command.com

RESOLUTION
To resolve this issue:
1. Insert the Windows CD into the CD drive or DVD drive.
2. Click Start, and then click Run.
3. In the Open box, type cmd, and then click OK.
4. At the command prompt, type the following commands, pressing ENTER after each command:

expand CD-ROM Drive Letter:\i386\config.nt_
c:\windows\system32\config.nt
expand CD-ROM Drive Letter:\i386\autoexec.nt_
c:\windows\system32\autoexec.nt
expand CD-ROM Drive Letter:\i386\command.co_
c:\windows\system32\command.com
exit

5. Start or install the program. If the issue is resolved, do not complete the remaining steps. If the issue is not resolved, go to the next step.

6. Note: The Command.com file is not edited or created in this in the following process. Because of this, you may have to expand it from your Windows XP CD-ROM.

Start Notepad.
7. In Notepad, type the following entries:
dos=high, umb
device=%SYSTEMROOT%\system32\himem.sys
files=40

8. On the File menu, click Save As.

9. In the File Name box, type Config.nt, and then click Save. Close the Config.nt file.

10. On the File menu, click New.

11. In the new blank document, type the following entries:
@echo off
lh %SYSTEMROOT%\system32\mscdexnt.exe
lh %SYSTEMROOT%\system32\redir
lh %SYSTEMROOT%\system32\dosx
SET BLASTER=A220 I5 D1 P330 T3

12. On the File menu, click Save As.

13. In the File Name box, type Autoexec.nt, and then click Save. Close the Autoexec.nt file.

14. Start Windows Explorer. Locate the Config.nt file, right-click the Config.nt file, and then click Copy.

15. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.

16. Locate the Autoexec.nt file, right-click the Autoexec.nt file, and then click Copy.

17. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste.

18. Locate the Command.com file, right-click the expanded Command.com file, and then click Copy.

19. Right-click the %SYSTEMROOT%\System32 folder, and then click Paste. Restart your computer.

If the issue continues to occur, copy the Autoexec.nt and Config.nt files from the Repair folder in Windows to the System folder. To do so, follow these steps:

1. Click Start, click Run, type c:\windows\repair, and then click OK.
2. Right-click autoexec.nt, and then click Copy.
3. Click Start, click Run, type c:\windows\system32, and then click OK.
4. Right-click anywhere in that folder, and then click Paste.
5. Right-click the Autoexect.nt file that you just copied, and then click Properties.
6. Click to select Read-Only, and then click OK.
7. Repeat steps 1 through 6 to copy the Config.nt file.
If you have any other queries, you can email us direct with your questions or comments.


African Voices . No 3 Arthur Road . Muizenberg . 7945 . RSA
Phone: +27 21 7883954 .  Fax:+27 21 7883940

email: avoice@iafrica.com