PLAYBACK SYSTEM REQUIREMENTS

Speak Xhosa With Us (Beginner to Advanced) - Version 2
PC-compatible only

A large variety of hardware combinations will work with African Voices' Xhosa software, but the following is the recommended minimum configuration:

• an Intel Pentium 133 processor at minimum (Pentium 200 or higher recommended)
• a CD-ROM drive
• 64MB available RAM (128MB recommended)
• a sound card (preferably with microphone for recording)
• Microsoft Windows 98 or later; or NT
  

Speak Zulu With Us (Beginners) - Version 2

Macintosh

• A Power Macintosh G3 running Mac OS X 10.1.5, 10.2.6, 10.3, 10.4 or later
• 128 MB of available RAM
• Apple's Quicktime Player must be installed on the Macintosh (Quicktime 7 provided on the CD-ROM).

Windows

• An Intel Pentium II with 64 MB available RAM, running Windows 98.
• An Intel Pentium III with 128 MB available RAM, running Windows 2000 or XP.
• A sound card with microphone for recording (if recording functionality is desired).
• Apple's Quicktime Player must be installed on the PC (Quicktime 7 provided on the CD-ROM).

Speak Zulu With Us (Intermediate to Advanced)
Currently PC-compatible only

• Windows 95 or later + Windows 2000
  
• 486/100Mhz or faster
• Windows NT compatible - with limitations (sound recording facility unavailable)
• 16MB RAM recommended.
• Double speed CD-ROM player or better.
• 256 colour SVGA 640 x 480 screen or better.
• Sound Blaster - compatible sound card.

1. Error - Requires 3MB of Virtual Memory to run - Speak Zulu with Us, Advanced
2. Full Screen Video
3. Sound Drivers Installed Incorrectly
4. Fonts Corrupted - Speak Xhosa with Us
5. No Video - Speak Zulu with Us
6. Quicktime & Windows 98, 2nd Edition - Speak Zulu with Us
7. Error -34 under Windows 2000 - Speak Zulu with Us
8. Installation Notes - Speak Zulu with Us (Advanced)
10. Error message about 16-bit Subsystem and config.nt or autoexec.nt file - Speak Xhosa with Us

This FAQ page is based on users' questions and actual technical problems encountered by users. If you have any questions (and possibly, answers) that you would like to see on this FAQ, please feel free to e-mail us with the details.

9. Error - Requires 3MB of Virtual Memory to run - Speak Zulu with Us, Advanced

Running under Windows XP & 2000: This error occurs when customers are running our Zulu program under Windows XP or Windows 2000. It is caused by conflicts between Microsoft Windows XP and 2000 (With 1GB or more memory) and the version of Macromedia Director we used to create our Zulu program. There is a workaround to remove the error, by setting the virtual memory to a lesser value. For instructions on how to achieve this see 3MB Error Support Notes.

2. Full Screen Video

Question: My video fills the screen, is very blurred and not all the controls are showing when it runs. Also, after the video has played, the programs fonts are all wrong. What's wrong?
Answer: Your computer is running the videos in full-screen format. You need to change this to enable the program to function correctly. In Windows 95/98, perform the following operation:

• Exit from the African Voices program.
• From the Task Bar, press Start.
• Select Settings | Control Panel.
• From the Window, select the Multimedia icon.
• At the top of the new Window, select the Video tab.
• In this section, you will see a box labelled Show video. Click on the word Window, and ensure that the little drop-down selection box has the words Original size displayed.
• Click on the OK button, and then close all the windows as usual. It should NOT be necessary for you to re-start your machine.

Question: When I play the sound files or video files, some play o.k., some play with a loud brash noise, others have no sound at all. What's wrong?
Answer: The most likely reason is that your multimedia sound drivers have not been installed correctly. Before making this assumption, however, perform the following check (Windows 95/98):

• Exit from the African Voices program.
• From the Task Bar, pressStart.
• Select Settings | ControlPanel.
• From Control Panel, select the System icon.
• From the tabs, select Device Manager.
• Double-click on Sound, video and game controllers to open it.
• If any device listed there has a yellow exclamation mark (!), then you have a device problem.
• Also, double click on Other Devices, and look there for yellow exclamation marks.
  If there are any there, again, you have a device problem.
  • Click cancel to exit from dialogue boxes.
  If either operation indicated a device problem you will need to contact your own software / hardware support, and tell them exactly which devices showed errors. When you have corrected the problem, you will need to re-boot your machine before running any program that uses sound or video.

Question: Not all the words in the buttons and menu options are showing. What's wrong?
Answer: It is most likely that the fonts on your computer have become corrupted. In order to help us diagnose the problem more accurately, e-mail us, and tell us which buttons or items are giving problems. Give us as many examples as you can, up to a maximum of 5 or 6. From that, we will be able to tell you which of your fonts are causing problems.

5. No Video - Speak Zulu with Us

Question: On the Speak Zulu With Us I don't get any video, only a black box with a red cross in it!
Answer : To run video you need to have a version of QuickTime installed on your machine. If you do not already have it installed, you can install it off the Speak Zulu With Us disc. Instructions on how to install QuickTime are on the booklet within the cd cover.

6. Quicktime & Windows 98, 2nd Edition - Speak Zulu with Us

Question: When trying to play the Speak Zulu With Us CD-ROM I get the following errors: "Quicktime Streaming failed to load because of an unknown error", and "Extras failed to load because version of Quicktime Streaming and Quicktime Streaming Extras do not match".
Answer: It has been ascertained that the version of Quicktime supplied on the Zulu CD-ROM is not compatible with Windows 98, 2nd Edition. To overcome this problem it will be necessary to uninstall the Quicktime version supplied with the Speak Zulu With Us software, and install the version of Quicktime supplied with Windows 98, 2nd Edition instead.

7. Error -34 under Windows 2000 - Speak Zulu with Us

Question: When running the Speak Zulu With Us CD-ROM on Windows 2000 (or 2000Pro) I get the following error: "Problem opening c:\document...\user\locals...\temp Error -34". Following this my system sometimes hangs.
Answer: This error is caused by Macromedia Director, the software in which the Speak Zulu With Us program is written. Macromedia advises that an error -34 can occur when Director attempts to copy files to the C: drive, when that drive is over 3 Gigabytes and unpartitioned. Unfortunately they do not have any patch for this error and the only solution is to partition the drive into smaller segments and install and run the Speak Zulu With Us software on a segment that is less than 3 Gigabytes in size.

8. Installation Notes - Speak Zulu with Us (Advanced)

Windows 2000 Installation: There is a minor glitch in the installation of the Speak Zulu With Us (Intermediate to Advanced) software, when installing under Windows 2000. Currently our Zulu software is not able to provide the recording facility when running under Windows NT, as a result of the third party recording software that we are using. In the Advanced program, we have made it possible to use the Zulu software on NT, by disabling this recording feature when running under NT. Our installation program recognises Windows 2000 as Windows NT (as it is a little out of date) and therefore automatically disables the recording facility. The recording feature will however work under Windows 2000, and thus it requires that you simply turn the facility back on in order to get it to function. This is achieved by selecting the Preferences button off the Main Menu of the Speak Zulu With Us program and setting the Disable Sound Recording preference to False.

10. Error - Message from Windows XP system relating to the path of file config.nt or autoexec.nt.

See Support Notes provided by Microsoft.